Return & Refund Policy

Last Updated: July 2026

At Coastal Boy, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unworn, and in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Include proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Items that have been worn, washed, or damaged after delivery

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email us at coastallboy@gmail.com with:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We'll review your request and arrange a replacement or refund if applicable.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

If you need an exchange, please contact us at coastallboy@gmail.com.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Coastal Boy
Email: coastallboy@gmail.com

Our customer support team typically responds within 24–48 business hours.